Privacy Policy
Effective Date: June 21, 2026
At Stellar Lab, we are committed to safeguarding the privacy of our website visitors and clients. This Privacy Policy describes how we collect, use, share, and store your personal information when you interact with our platform.
1. Information We Collect
We collect information directly provided by you, including:
- Contact Details: Your full name, email address, phone number, and shipping address when placing custom orders.
- Customization Materials: Custom texts, logos, names, and instructions that you supply for laser-engraving.
- Newsletter Subscriptions: Your email address when you sign up via the "Interested? Stay Informed" newsletter block.
2. Payment Information Security
Payments on our website are processed securely using the UPI protocol and the Razorpay Payment Gateway. Stellar Lab does not collect, record, or store credit card numbers, CVV codes, or UPI pin details on our local database. All transactions are securely routed through Razorpay's PCI-DSS compliant infrastructure.
3. How We Use Your Information
Your details are used solely to:
- Process transactions, create invoices, and ship your personalized lamps and milestone displays.
- Reach out to coordinate B2B corporate bulk orders and custom blueprint proofs.
- Provide Customer Support regarding delivery, customizations, and packaging.
- Track marketing statistics (e.g. newsletter signups) locally in the Director Dashboard.
4. Cookies & Local Storage
We use standard browser cookies and local storage (`localStorage`) to remember items in your shopping cart drawer, maintain director login sessions, and save active discount coupons. You can configure your browser to reject cookies, though doing so might disable checkout and cart drawer behaviors.
5. Third-Party Sharing
We do not rent, sell, or trade your personal information to third parties. We share your delivery details (name, shipping address, and phone number) exclusively with our trusted logistics and courier partners for product fulfillment.
6. Data Retention
We store transaction records and order invoices locally for our accounting, shipping, and tax compliance requirements. You can request details of the information we hold about you or request its modification by contacting our support team.
7. Contact Us
If you have any questions about this privacy policy, please contact our support desk:
- Atelier Support: team@stellarlab.in
- Studio Consultation: studio@stellarlab.in